The French version is the only legally binding version. This translation is provided for information only. Read the French version

Cancellation policy

Last updated: September 2026

Cutz is a platform that connects clients with hairdressers. Payment is made directly to the hairdresser at the time of the service. Any cancellation fees are applied at the discretion of the hairdresser concerned.

Cancellation conditions

Cancellation 24 hours or more before — Online, in one click

You can cancel online up to 24 hours before your appointment, using the link received by email or from your personal area. The hairdresser is informed immediately.

Cancellation less than 24 hours before — According to the hairdresser’s conditions

Online cancellation is no longer possible: contact the hairdresser directly. The applicable conditions (any fees, rescheduling) are the hairdresser’s own and will be communicated to you by them.

No-show without prior cancellation — According to the hairdresser’s conditions

If you do not show up without cancelling, the hairdresser may claim compensation for the lost time slot. Repeated no-shows may lead to the suspension of your account.

Cancellation by the hairdresser

If a hairdresser cancels a confirmed booking, you will be informed by email and no fee is owed by you.

In the event of repeated cancellations by a hairdresser, Cutz may suspend their profile in order to protect clients.

How to cancel

Booking without an account

Open the confirmation email you received after booking

Click “Manage my booking”: no account or password is needed

Click “Cancel this appointment”, then confirm

With a Cutz account

Go to your dashboard → Bookings

Click "Cancel" next to the booking concerned

Confirm the cancellation — you will receive a confirmation email

If you have any problem, contact us at contact@getcutz.ch.

Special cases

Medical emergency or force majeure

In duly substantiated exceptional circumstances (medical certificate, etc.), contact contact@getcutz.ch — we will do our best to facilitate an amicable resolution with the hairdresser.

Non-conforming service

If the service performed does not match what was agreed, contact us within 24 hours. We will do our best to find an amicable solution.